Refund policy

Refund & Return Policy

Thank you for shopping with us! We’re a small business specializing in mystery and collectible toys, and we work hard to give collectors a fair and transparent experience. Because of the unique nature of these items, all sales are final. We do not offer cancellations, returns, or refunds once an order is placed.

When Store Credit May Be Issued

Store credit may be offered only if:

 

  • You received the wrong item
  • An item was missing from your order

To request store credit, you must contact us within 5 days of delivery and provide:

  1. Your order number
  2. Clear photos of the item and packaging
  3. An unboxing video taken at the time of opening

If the item is out of stock, store credit will be issued for the value of the affected item(s) to use on a future order.

Preorder Policy

  • All preorder sales are final and non-refundable.
  • Estimated ship dates are provided by the manufacturer and may change.
  • Manufacturer or shipping delays do not qualify for cancellation, refund, or store credit.
  • By placing a preorder, you agree to wait until the updated delivery date.

We Do Not Offer Refunds, Exchanges, or Store Credit For:

  • Manufacturer defects (we are a reseller, not the manufacturer)
  • Packaging damage such as dents, creases, or imperfections
  • Minor cosmetic flaws like paint marks or loose parts
  • Dissatisfaction with blind box contents (items are randomized)
  • Orders marked as delivered by the carrier but not received
  • Incorrect addresses or delivery errors caused by customer input
  • Orders that have already shipped

If Your Tracking Says “Delivered” But You Can’t Find Your Package:

  1. Check your mailbox, porch, garage, front/back door, and with neighbors
  2. If you live in an apartment, check with the front desk or package locker
  3. Wait 24 hours (sometimes packages are scanned early)
  4. Contact USPS or your local carrier

We are not responsible for lost or stolen packages after they are marked as delivered.

Note on Collectibles

Many collectible items are hand-assembled or hand-painted. Minor imperfections such as loose joints, small paint marks, or surface blemishes are standard for limited-edition collectibles and are not eligible for refund, return, or store credit.

Live Sale & Event Purchases

Items purchased during live sales, streams, or special events are final sale and cannot be canceled or modified once confirmed.

Chargebacks

Filing a chargeback outside of this policy will be disputed with proof of your acceptance of our terms at checkout.

Need Help?

For eligible order issues (wrong or missing items), please email us within 5 days of delivery:

Email: surprise@iamboxy.io

Subject line: Order Issue – [Your Order Number]

We respond within 1–3 business days.

By purchasing from our store, you agree to this Refund & Return Policy.

 

 

This ensures fairness for all collectors and allows us to continue bringing you rare and hard-to-find toys with care.