Cancellation policy
Cancellation Policy
No Cancellations
Due to the nature of our business and to ensure fair inventory management, we do not accept order cancellations once an order has been placed and payment has been processed.
Why We Have This Policy
- Orders are processed quickly (within 3-5 business days)
- Inventory is immediately allocated upon order placement
- Many items are limited edition or pre-order items with specific production schedules
- This policy helps us maintain fair pricing and availability for all customers
Before You Order
Please carefully review:
- Product details, sizes, and specifications
- Shipping addresses and contact information
- Your cart contents and total cost
- Our return and exchange policies
Pre-Order Items
This no-cancellation policy applies to both in-stock and pre-order items. Pre-order items are produced based on confirmed orders, making cancellations particularly disruptive to our supply chain.
Exceptions
The only exceptions to this policy are:
- Orders with incorrect shipping addresses that cannot be delivered
- Duplicate orders placed in error (must be reported within 2 hours of placement)
- Items that are discontinued or become unavailable after order placement
Questions Before Ordering?
If you have any questions about products, sizing, or shipping before placing your order, please contact us:
Email: iamstorihshop@gmail.com Response time: 1-3 business days
Returns & Exchanges
While we don't accept cancellations, we do have a separate return and exchange policy for items that don't meet your expectations. Please refer to our Returns Policy for details.